Terms & Conditions

This website is operated by S. Wan Jewels, Gold and Diamond Sdn Bhd, at IOI City Mall, Putrajaya. Placing an order means you accept these terms.

• Gold is priced on the actual weight of the piece at the gold rate of the day, plus the workmanship (upah) for that piece.
• The rate moves daily. The price shown on a product page is the price at that moment, and the price you pay is the one confirmed at checkout.
• Bullion follows the supplier's quoted price at the time of order.
• All prices are in Ringgit Malaysia (RM).

Every item listed is a single piece that is physically in our display case, with its own weight and, where it applies, its own size. Once it is sold, the listing is gone. Weights shown are the measured weight of that piece, not an average for the design.

• Online orders are paid through Billplz, our payment gateway. We do not see or store your card or banking details.
• Card payment is not available for bullion orders.
• An item is only held for you once payment is received. We do not reserve stock on an unpaid order.
• Your order is confirmed when Billplz confirms the payment, and you will receive an order number.

• Click & collect: once paid, your piece is set aside at the outlet you chose and released to you on collection. Please bring your order number and your identification.
• Delivery, where it is offered, is paid at checkout and the charge is shown before you pay.
• We will contact you on the number you gave us if there is any problem with collection or delivery.

A pre-order is a request for a piece we do not currently hold. There is no payment at the time of booking. If a deposit is taken later, it is refundable less a management fee; the amount and the fee are confirmed with you before you pay anything.

Goods sold are not returnable, unless the piece is found to have a manufacturing defect. Bring the piece together with your receipt and we will inspect it.

• We buy back gold bought from us. Bring the original receipt.
• Buy back is calculated on the net weight of the piece at the buy-back rate of the day.
• The workmanship (upah) you paid is not refunded.

Your receipt is the record of what you bought, its weight and its purity. It is what we ask for at buy back, exchange or any claim, so keep it. A digital copy is available from the link we send you.

Gold is photographed under shop lighting. Colour and shine can look different on your screen. The weight, purity and size stated on the listing are what govern the sale.

Any question about an order, a return or a buy back: speak to us at the shop, or use the contact details on the order confirmation we sent you.