Privacy Statement

S. Wan Jewels, Gold and Diamond Sdn Bhd, IOI City Mall, Putrajaya. This statement covers this website. Buying at the counter is covered by the notice given to you in store.

• Account: your name, email address, phone number and a password you choose. The password is stored encrypted — we cannot read it.
• Order: the pieces you bought, the price and weight, your chosen outlet and, for delivery, your address, city and postcode.
• Contact: the phone number or email we use to tell you your order is ready, and to send your receipt.

Payment is handled by Billplz. Your card number, banking login and one-time codes are entered on their page and never reach us. We only receive confirmation that the payment succeeded, and the amount.

• To put your order aside under your name and release it to the right person.
• To deliver your order, where delivery was chosen.
• To issue the receipt, which is also the document we ask for at buy back or exchange.
• To answer you when you contact us about an order.
• To keep the records a gold business is required to keep.

• Billplz, to take the payment.
• The courier, for a delivery order — name, address and phone only.
• Our own staff at the outlet handling your order.

We do not sell your information, and we do not pass it to anyone for their own marketing.

Order and receipt records are kept for as long as the law requires a business to keep its transaction records, because your receipt is what proves the piece came from us. Account details are kept while your account is open.

• Ask us what we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to close your account.

Some records cannot be deleted even after an account is closed — a completed sale and its receipt have to stay in the books.

This site keeps your cart, your theme choice and your sign-in session in your own browser. They are needed for the site to work; we do not use them to track you across other websites.

Speak to us at the shop, or reply to the order confirmation email, and ask for the person responsible for customer data.